JetBlue is an airline. As of December 31, 2025, it served 112 destinations across the United States, the Caribbean and Latin America, Canada and Europe. Customers choose among three experiences: the core experience; EvenMore, which adds extra legroom, early boarding and other perks; and Mint, a lie-flat premium service on select coast-to-coast, Caribbean and Latin American routes and all transatlantic flights. All fares include a free carry-on bag, seatback entertainment, high-speed Wi-Fi and snacks.
JetBlue mostly flies point to point, with 95% of its routes touching at least one of six focus cities: the New York metropolitan area, Boston, Fort Lauderdale-Hollywood, Orlando, Los Angeles and San Juan. It sells most tickets on its own website, which it calls its lowest-cost channel, and also through travel agents and the booking systems they use. It runs the TrueBlue loyalty program, offers co-branded credit cards issued with Barclaycard in the United States, and sells vacation packages through its subsidiary Paisly. JetBlue calls the US airline industry extremely competitive, with airlines competing on fares, service, loyalty programs and routes.
At the end of 2025 JetBlue had an operating fleet of 288 aircraft. At that date four aircraft were grounded for lack of engines, because of required inspections of certain Pratt & Whitney engines and other engine durability problems. JetBlue says it has 23,000 employees, whom it calls crewmembers. In May 2025 it announced Blue Sky, a collaboration with United Airlines; since October 2025 customers can earn and redeem points in both airlines' loyalty programs.