Zoom sells communication and collaboration software. Its main package, Zoom Workplace, brings together Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs and Zoom Whiteboard, with an AI assistant called AI Companion. A second group, Zoom Business Services, is aimed at sales, marketing and customer service teams and includes Zoom Contact Center, Zoom Revenue Accelerator and Zoom Events. Its customers range from entrepreneurs to global companies.
Zoom makes its money from subscriptions to its platform. It also sells Workvivo, an employee communication tool, as a monthly subscription with optional add-ons for an extra fee. Outside developers can build apps and integrations that use Zoom through its Developer Platform and App Marketplace.
Zoom says it spent fiscal 2026, which ended January 31, 2026, building more AI into its products, and it is adding AI agents to AI Companion. It says it competes in markets that are competitive, and that other large established companies may also invest in video communications tools.