Western Union moves money across borders and currencies for consumers, businesses and others. Customers send money through its agent locations in more than 200 countries and territories, at stores it operates, and on Western Union websites and mobile apps, including those of digital partners. It also sells bill payment, money order, travel money, check acceptance and prepaid card services, and is rolling out a digital wallet in some countries.
The company has two segments. Consumer Money Transfer, which is sending money from one consumer to another, is the core of the business. It made up 87% of 2025 revenue, and most of those transfers were across borders. Consumer Services made up 13%. Western Union's revenue comes mainly from the fees customers pay to transfer money, and the amount varies by transaction.
In August 2025 the company agreed to buy International Money Express (Intermex), a money transfer provider focused on the U.S. to Latin America and Caribbean routes, for about $500 million in cash, and expects the deal to close in the second quarter of 2026. In late 2025 it announced a strategy called "Beyond" and plans for a U.S. dollar-backed stablecoin, a digital token pegged to the dollar, to be issued by Anchorage Digital Bank.