NOW NYSE Systems Software Financials FY2016βFY2025
ServiceNow sells cloud-based software that helps large organizations run and automate their internal work, such as IT help desks, HR requests, customer service and risk and security tasks. Its products run on one platform, the ServiceNow AI Platform. The company has added artificial intelligence (AI) features, including Now Assist and AI agents that can carry out tasks, along with tools to monitor and govern those agents.
Hi! I read ServiceNowβs latest annual report (fiscal 2025). Here is what stands out:
Good So-so Weak
Are sales growing?
+20.9%
Yes. Sales grew 20.9% last year.
Does it make a profit?
13.2%
Yes. It keeps 13.2% of every sale as profit.
Does profit turn into cash?
34.5%
Yes. 34.5% of sales ends up as free cash.
Is debt under control?
Net cash
Yes. It has more cash than debt.
How healthy are the accounts?
6 / 9
Mixed. It passes 6 of 9 health tests.
How is the share priced?
99.4x
One share costs 99.4 times its yearly profit per share. Typical for its sector: 33.0x.
Rules of thumb on reported numbers. A starting point, not a recommendation.
About these figures. Share counts and per-share figures for earlier years are restated for a stock split (5-for-1), so every year is on today's share basis.
Is it selling more, and how much does it keep?
In plain words: Every quarter, companies publish how much they sold and earned. These are the days ServiceNow did it, and the next one. Share prices often move a lot on those days.
Next results
October 28, 2026
Wednesday Β· in 2 days
| Date | Results for | Time | Source |
|---|---|---|---|
| Jul 22, 2026 | Q2 '26 | After the market closes | 8-K β |
| Apr 17, 2026 | Q1 '26 | Time not announced | 8-K β |
| Jan 28, 2026 | Q4 '25 | After the market closes | 8-K β |
| Oct 29, 2025 | Q3 '25 | After the market closes | 8-K β |
| Jul 23, 2025 | Q2 '25 | After the market closes | 8-K β |
| Apr 21, 2025 | Q1 '25 | Time not announced | 8-K β |
| Jan 29, 2025 | Q4 '24 | After the market closes | 8-K β |
| Oct 21, 2024 | Q3 '24 | Time not announced | 8-K β |
From SEC filings: the results press release (8-K) or, without one, the quarterly or annual report.
KIRA Β· ServiceNow had $13.3B of revenue in fiscal 2025, up 20.9% on the year before. Over five years, revenue changed +24.1% a year on average. Its operating margin was 13.7%, up 1.3Β pts: of every 100 in sales, about 14 is left after running the business.
In plain words: Revenue is all the money customers paid. The margins show how many cents of each dollar of sales are left over at each step: after making the product (gross), after running the business (operating) and after everything, tax included (net).
Revenue
Revenue
Margins, % of revenue
Margins, % of revenue
KIRA Β· ServiceNow made $1.7B of net profit in fiscal 2025.
Loss periods are shown in red.
In plain words: Net income is the profit left after every cost and tax. Earnings per share (EPS) splits that profit across every share, so it shows what one share earned.
Net income
Net income
Diluted EPS
Diluted EPS
How much cash comes in, and where does it go?
KIRA Β· Free cash flow was $4.6B in fiscal 2025, 34.5% of revenue.
Cash from operations minus capital spending.
In plain words: Profit on paper is not the same as cash in the bank. Free cash flow is the cash left after paying to run and maintain the business: the money it can hand back to shareholders, save or invest.
Free cash flow
Free cash flow
Cash from operations vs capital spending
Cash from operations vs capital spending
KIRA Β· ServiceNow returned $1.8B to shareholders in fiscal 2025, 40% of free cash flow. The diluted share count rose 0.4%.
In plain words: Companies hand cash back in two ways: dividends (cash paid to shareholders) and buybacks (buying back their own shares, so each remaining share owns a bigger slice).
Dividends and buybacks
Dividends and buybacks
Diluted shares outstanding (annual)
KIRA Β· In the last 12 months, insiders bought $3.0M and sold $5.0M of shares on the open market.
Open-market purchases and sales by officers, directors and 10% owners, from Form 4 filings. βPlanβ marks trades under a pre-arranged Rule 10b5-1 plan.
In plain words: Insiders are the people who run or own a big part of the company. Buying with their own money can signal confidence; selling often has personal reasons, like taxes or diversifying.
Bought, 12 months
$3.0M
1 insider
Sold, 12 months
$5.0M
5 insiders
Of sales under plans
38%
$1.9M
| Date | Insider | Trade | Shares | Price | Value | Filing |
|---|---|---|---|---|---|---|
| Aug 31, 2026 | Paul FippsPresident, Global Customer Ops | Sold | 2,034 | $147.87 | $0.3M | Form 4 |
| Aug 28, 2026 | Jacqueline P CanneyChief People & AI Enblmt. Off. | Sold plan | 7,847 | $138.00 | $1.1M | Form 4 |
| Aug 27, 2026 | Paul Edward ChamberlainDirector | Sold | 2,700 | $135.50 | $0.4M | Form 4 |
| Aug 13, 2026 | Paul Edward ChamberlainDirector | Sold plan | 1,500 | $125.60 | $0.2M | Form 4 |
| May 28, 2026 | Teresa BriggsDirector | Sold | 1,595 | $108.70 | $0.2M | Form 4 |
| May 18, 2026 | Paul FippsPresident, Global Customer Ops | Sold plan | 1,048 | $98.51 | $0.1M | Form 4 |
| May 14, 2026 | Anita M SandsDirector | Sold | 16,445 | $90.14 | $1.5M | Form 4 |
| May 14, 2026 | Paul Edward ChamberlainDirector | Sold plan | 1,500 | $87.23 | $0.1M | Form 4 |
| May 8, 2026 | Paul FippsPresident, Global Customer Ops | Sold plan | 151 | $90.47 | $0.0M | Form 4 |
| Apr 24, 2026 | Jacqueline P CanneyChief People & AI Enblmt. Off. | Sold | 8,927 | $89.60 | $0.8M | Form 4 |
| Feb 27, 2026 | William R McDermottChairman & CEO, Director | Bought plan | 28,682 | $104.60 | $3.0M | Form 4 |
| Feb 23, 2026 | Paul FippsPresident, Global Customer Ops | Sold plan | 3,696 | $101.77 | $0.4M | Form 4 |
Can it carry its debts, and how well does it use its money?
KIRA Β· ServiceNow has $4.8B more cash than debt.
Cash, debt and the ratios that show how comfortably ServiceNow can carry it.
In plain words: What the company owns and what it owes. More cash than debt is a cushion for bad times; a lot of debt leaves less room when business slows down.
Cash vs debt (incl. leases)
| Fiscal year end | FY21 | FY22 | FY23 | FY24 | FY25 |
|---|---|---|---|---|---|
| Cash and short-term investments | $3.3B | $4.3B | $4.9B | $5.8B | $6.3B |
| Debt incl. finance leases | $1.6B | $1.5B | $1.5B | $1.5B | $1.5B |
| Net debt / EBITDA | β2.4x | β3.6x | β2.6x | β2.2x | β1.9x |
| Debt / equity | 0.4x | 0.3x | 0.2x | 0.2x | 0.1x |
| Interest coverage | 9.2x | 13.2x | 33.1x | 59.3x | 82.9x |
| Current ratio | 1.1x | 1.1x | 1.1x | 1.1x | 1.0x |
| Quick ratio | 1.1x | 1.1x | 1.1x | 1.1x | 1.0x |
| Total assets | $10.8B | $13.3B | $17.4B | $20.4B | $26.0B |
| Total liabilities | $7.1B | $8.3B | $9.8B | $10.8B | $13.1B |
| Shareholders' equity | $3.7B | $5.0B | $7.6B | $9.6B | $13.0B |
| Net debt (β = net cash) | β$1.7B | β$2.8B | β$3.4B | β$4.3B | β$4.8B |
KIRA Β· Its return on capital was 20.9%: every 100 invested in the business earned about 21 in a year.
After-tax operating income as a share of the money invested in the business: debt plus equity, minus cash.
In plain words: How much profit the business makes on the money put into it. A higher percentage means each dollar invested works harder.
Return on capital, equity and assets (annual)
KIRA Β· ServiceNow passes 6 of 9 financial health tests (Piotroski F-score).
Nine pass/fail tests of profitability, funding and efficiency. 8β9 is strong, 0β2 weak.
In plain words: Nine yes/no tests of financial health, one point each. A green tick is a pass: 7 to 9 points is solid, 0 to 3 is weak.
| Test | FY23 | FY24 | FY25 |
|---|---|---|---|
| Net income is positive | β | β | β |
| Cash from operations is positive | β | β | β |
| Return on assets rose | β | β | β |
| Cash from operations exceeds net income | β | β | β |
| Debt fell relative to assets | β | β | β |
| Current ratio rose | β | β | β |
| Share count didn't rise | β | β | β |
| Gross margin rose | β | β | β |
| Revenue rose relative to assets | β | β | β |
| F-score | 7 / 9 | 6 / 9 | 6 / 9 |
| Accruals ratio | β10.9% | β15.1% | β15.9% |
| Altman Z'' | 1.66 | 2.21 | 2.18 |
What does the share cost, and how does it compare?
KIRA Β· At $158.96 a share, the company is worth $164.4B: 99.4 times its earnings of the last four quarters.
Change the assumptions and see what they imply per share. These are models, not forecasts or price targets β the answer depends entirely on what you put in.
In plain words: Move the sliders to try your own guesses about growth. The result is what one share would be worth if those guesses came true. Different guesses give very different answers.
Value per share
β
Adds net cash of $4.8B and divides by 1,046.7M diluted shares. Ten years of cash flows plus a terminal value, discounted to today.
Value per share
β
Reference multiples: today 99.3x Β· peers 36.4x Β· sector 33.0x.
KIRA Β· ServiceNow grew sales faster than 2 of its 4 similar companies. Its P/E is higher than 3 of 3.
Each companyβs latest fiscal year. Fiscal years end in different months, so periods donβt line up exactly.
In plain words: The same numbers for similar companies, so you can tell whether a figure is high or low for this kind of business.
| Company | Market cap | Growth | Op. margin | FCF margin | ROIC | P/E | F-score | |
|---|---|---|---|---|---|---|---|---|
| ServiceNow NOW | $164.4B | 20.9% | 13.7% | 34.5% | 20.9% | 99.4x | 6 | |
| Palo Alto Networks PANW | $290.7B | 24.5% | 6.1% | 35.8% | 2.6% | β | 4 | Compare β |
| Fortinet FTNT | $133.2B | 14.2% | 30.7% | 32.7% | β | 63.6x | 5 | Compare β |
| Twilio TWLO | $41.8B | 13.7% | 3.1% | 19.7% | 1.5% | 36.4x | 6 | Compare β |
| Gen Digital GEN | $15.0B | 27.1% | 42.4% | 30.5% | 13.7% | 14.5x | 7 | Compare β |
Every number, year by year.
Amounts in USD. Hover a ratioβs name for its definition.
In plain words: Every number we have, year by year. Download it as a spreadsheet if you want to dig deeper.
| Fiscal year | FY16 | FY17 | FY18 | FY19 | FY20 | FY21 | FY22 | FY23 | FY24 | FY25 |
|---|---|---|---|---|---|---|---|---|---|---|
| Income statement | ||||||||||
| Revenue | $1.4B | $1.9B | $2.6B | $3.5B | $4.5B | $5.9B | $7.2B | $9.0B | $11.0B | $13.3B |
| Gross profit | $992M | $1.4B | $2.0B | $2.7B | $3.5B | $4.5B | $5.7B | $7.1B | $8.7B | $10.3B |
| Research and development | $285M | $378M | $530M | $749M | $1.0B | $1.4B | $1.8B | $2.1B | $2.5B | $3.0B |
| Operating income | β$382M | β$64.4M | β$42.4M | $42.0M | $199M | $257M | $355M | $762M | $1.4B | $1.8B |
| Interest expense | $33.3M | $53.4M | $52.7M | $33.0M | $33.0M | $28.0M | $27.0M | $23.0M | $23.0M | $22.0M |
| Pretax income | β$410M | β$113M | β$39.0M | $67.0M | $150M | $249M | $399M | $1.0B | $1.7B | $2.3B |
| Income tax | $3.8M | $3.4M | β$12.3M | β$560M | $31.0M | $19.0M | $74.0M | β$723M | $313M | $513M |
| Net income | β$414M | β$117M | β$26.7M | $627M | $119M | $230M | $325M | $1.7B | $1.4B | $1.7B |
| Diluted EPS | β$0.50 | β$0.14 | β$0.03 | $0.64 | $0.12 | $0.23 | $0.32 | $1.68 | $1.37 | $1.67 |
| Diluted shares | 0.82B | 0.86B | 0.89B | 0.99B | 1.01B | 1.02B | 1.02B | 1.03B | 1.04B | 1.05B |
| Cash flow | ||||||||||
| Cash from operations | $159M | $643M | $811M | $1.2B | $1.8B | $2.2B | $2.7B | $3.4B | $4.3B | $5.4B |
| Capital expenditure | $106M | $151M | $225M | $265M | $419M | $392M | $550M | $694M | $852M | $868M |
| Free cash flow | $53.5M | $492M | $587M | $971M | $1.4B | $1.8B | $2.2B | $2.7B | $3.4B | $4.6B |
| Depreciation and amortization | $83.1M | $114M | $150M | $252M | $336M | $472M | $433M | $562M | $564M | $738M |
| Stock-based compensation | $318M | $394M | $544M | $662M | $870M | $1.1B | $1.4B | $1.6B | $1.7B | $2.0B |
| Acquisitions | $34.3M | $58.2M | $37.4M | $7.0M | $107M | $785M | $91.0M | $279M | $113M | $1.1B |
| Share buybacks | $0.0M | $55.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $538M | $696M | $1.8B |
| Dividends paid | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M |
| Dividends and buybacks | $0.0M | $55.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $538M | $696M | $1.8B |
| Balance sheet | ||||||||||
| Cash and short-term investments | $401M | $1.8B | $1.5B | $1.7B | $3.1B | $3.3B | $4.3B | $4.9B | $5.8B | $6.3B |
| Total debt | $508M | $630M | $662M | $695M | $1.6B | $1.6B | $1.5B | $1.5B | $1.5B | $1.5B |
| Finance lease liabilities | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M |
| Current assets | $1.3B | $2.4B | $2.3B | $2.8B | $4.5B | $5.2B | $6.7B | $7.8B | $9.2B | $10.5B |
| Current liabilities | $1.1B | $2.0B | $2.0B | $2.8B | $3.7B | $4.9B | $6.0B | $7.4B | $8.4B | $10.4B |
| Inventory | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M | $0.0M |
| Property and equipment, net | $182M | $245M | $347M | $468M | $660M | $766M | $1.1B | $1.4B | $1.8B | $2.3B |
| Total assets | $2.0B | $3.6B | $3.9B | $6.0B | $8.7B | $10.8B | $13.3B | $17.4B | $20.4B | $26.0B |
| Total liabilities | $1.6B | $2.8B | $2.8B | $3.9B | $5.9B | $7.1B | $8.3B | $9.8B | $10.8B | $13.1B |
| Shareholders' equity | $541M | $779M | $1.1B | $2.1B | $2.8B | $3.7B | $5.0B | $7.6B | $9.6B | $13.0B |
| Margins | ||||||||||
| Gross margin | 71.3% | 73.4% | 76.1% | 77.0% | 78.2% | 77.1% | 78.3% | 78.6% | 79.2% | 77.5% |
| Operating margin | β27.5% | β3.3% | β1.6% | 1.2% | 4.4% | 4.4% | 4.9% | 8.5% | 12.4% | 13.7% |
| EBITDA margin | β21.5% | 2.6% | 4.1% | 8.5% | 11.8% | 12.4% | 10.9% | 14.8% | 17.6% | 19.3% |
| Net margin | β29.8% | β6.0% | β1.0% | 18.1% | 2.6% | 3.9% | 4.5% | 19.3% | 13.0% | 13.2% |
| FCF margin | 3.9% | 25.5% | 22.5% | 28.1% | 30.3% | 30.5% | 30.0% | 30.1% | 31.1% | 34.5% |
| Returns | ||||||||||
| Return on capital | β47.3% | β | β | 6.0% | 12.6% | 14.2% | 13.8% | 23.5% | 23.4% | 20.9% |
| Return on capital employed | β37.5% | β5.2% | β2.5% | 1.6% | 4.8% | 4.8% | 5.4% | 8.8% | 12.4% | 13.2% |
| Return on equity | β74.8% | β17.7% | β2.8% | 38.7% | 4.8% | 7.1% | 7.5% | 27.4% | 16.5% | 15.5% |
| Return on assets | β21.6% | β4.2% | β0.7% | 12.7% | 1.6% | 2.4% | 2.7% | 11.3% | 7.6% | 7.5% |
| Growth | ||||||||||
| Revenue growth | 38.3% | 39.0% | 35.0% | 32.6% | 30.6% | 30.5% | 22.9% | 23.8% | 22.4% | 20.9% |
| Net income growth | β | β | β | β | β81.0% | 93.3% | 41.3% | 432.6% | β17.7% | 22.7% |
| EPS growth | β | β | β | β | β81.5% | 91.5% | 41.6% | 425.0% | β18.5% | 21.9% |
| FCF growth | β76.8% | 820.1% | 19.1% | 65.5% | 40.8% | 31.6% | 20.8% | 24.4% | 26.3% | 34.0% |
| Share count change | 5.7% | 4.0% | 3.9% | 10.9% | 2.7% | 0.3% | 0.2% | 1.0% | 1.4% | 0.4% |
| Financial health | ||||||||||
| Net debt / EBITDA | β | β23.2x | β7.8x | β3.4x | β2.7x | β2.4x | β3.6x | β2.6x | β2.2x | β1.9x |
| Debt / equity | 0.9x | 0.8x | 0.6x | 0.3x | 0.6x | 0.4x | 0.3x | 0.2x | 0.2x | 0.1x |
| Interest coverage | β11.5x | β1.2x | β0.8x | 1.3x | 6.0x | 9.2x | 13.2x | 33.1x | 59.3x | 82.9x |
| Current ratio | 1.3x | 1.2x | 1.2x | 1.0x | 1.2x | 1.1x | 1.1x | 1.1x | 1.1x | 1.0x |
| Quick ratio | 1.3x | 1.2x | 1.2x | 1.0x | 1.2x | 1.1x | 1.1x | 1.1x | 1.1x | 1.0x |
| Capital allocation | ||||||||||
| Capex / revenue | 7.6% | 7.8% | 8.6% | 7.7% | 9.3% | 6.7% | 7.6% | 7.7% | 7.8% | 6.5% |
| Stock comp / revenue | 22.8% | 20.4% | 20.9% | 19.1% | 19.3% | 19.2% | 19.3% | 17.9% | 15.9% | 14.7% |
| Payouts / FCF | 0.0% | 11.2% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 19.9% | 20.4% | 40.2% |
| Quality scores | ||||||||||
| Piotroski F-score | 5.0 | 6.0 | 5.0 | 7.0 | 5.0 | 5.0 | 7.0 | 7.0 | 6.0 | 6.0 |
| Altman Z'' | β1.6 | 0.0 | 0.1 | 0.5 | 1.2 | 0.9 | 1.2 | 1.7 | 2.2 | 2.2 |
| Accruals ratio | β29.9% | β27.2% | β22.6% | β12.3% | β22.6% | β20.1% | β19.9% | β10.9% | β15.1% | β15.9% |
Source: SEC EDGAR XBRL filings (CIK 0001373715). Data updated October 10, 2026. Quarterly fourth quarters are the full year minus the first nine months. For information only β not investment advice. Check the original filings before relying on any figure.
